Privacy Policy

Favis Fashion (“we”, “us”, “our”) operates the website favisfashion.in (the “Site”). This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

Information you give us directly — your name, shipping and billing address, phone number, email address, and order details when you place an order, create an account, contact us, or sign up for our newsletter.
Payment information — when you pay online, your card/UPI/net-banking details are collected and processed directly by our payment gateway partner, not stored on our servers. For Cash on Delivery orders, no online payment details are collected.
Automatically collected information — like most websites, we use cookies and similar technologies to remember items in your cart, keep you logged in, and understand how visitors use our Site (pages viewed, time spent, approximate location from IP address, browser/device type).

2. How We Use Your Information

To process and deliver your orders, including sharing your name, address and phone number with our courier partners.
To communicate with you about your order, respond to queries, and provide customer support.
To send you offers, new arrivals or newsletters, only if you have opted in — you can unsubscribe at any time.
To improve our Site, products and shopping experience.
To prevent fraud and comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We share information only with:

Payment gateway providers, to process your payment securely.
Courier and logistics partners, to deliver your order.
Service providers who help us run the Site (such as hosting and analytics), who are only permitted to use your data to provide these services to us.
Government or legal authorities, where required by law.

4. Cookies

Cookies are small files stored on your device that help our Site function properly — for example, remembering what’s in your shopping cart. You can disable cookies in your browser settings, but some parts of the Site (like checkout) may not work correctly without them.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your order and account information for as long as necessary to fulfil the purposes described in this policy, and as required to comply with our legal and accounting obligations.

7. Your Rights and Choices

You can review and update your account information at any time by logging into your account.
You can ask us to delete your account or personal data, subject to any information we’re legally required to retain (such as order/tax records).
You can opt out of marketing emails/SMS/WhatsApp messages at any time.

To exercise any of these rights, please contact us using the details on our Contact Us page.

8. Children’s Privacy

Our Site is not directed at children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out to us via our Contact Us page.