Return Policy

At Favis Fashion, we want you to love what you ordered. If something isn’t right, here’s how our returns and exchanges work.

1. Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order. Requests made after 7 days from delivery cannot be accepted.

2. Conditions for a Valid Return

To be eligible for a return or exchange, the item must be:

Unused, unwashed and unworn, with all original tags attached.
In its original packaging, along with any invoice/tags that came with it.
Free from stains, odour (perfume/deodorant), alterations or damage caused after delivery.

3. Items That Cannot Be Returned

Made-to-order or custom-stitched items (e.g. a blouse stitched to your measurements).
Innerwear, or items marked as “Non-Returnable” on the product page.
Items purchased during a clearance/final-sale promotion, where indicated at the time of purchase.

4. How to Request a Return or Exchange

Contact us within 7 days of delivery via WhatsApp, phone or email (see our Contact Us page) with your order number and reason for return.
Our team will confirm your request and share pickup/return-shipping instructions.
Once the item reaches us and passes a quality check, we’ll process your exchange or refund.

5. Damaged, Defective or Wrong Item Received

If you received a damaged, defective or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund — no return shipping charge will apply in this case.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds for prepaid orders are credited to your original payment method within 5–7 business days.
Approved refunds for Cash on Delivery orders are processed via bank transfer or UPI — we’ll collect these details from you at the time of return.
Alternatively, you may choose store credit or an exchange instead of a refund.

7. Return Shipping

For size/preference-related returns (not our error), return shipping is to be borne by the customer unless otherwise stated. For damaged, defective or wrong items, we cover the return shipping cost.

8. Order Cancellation

You may cancel an order before it has been shipped by contacting us as soon as possible. Once an order has been shipped, it can no longer be cancelled, but our standard return policy will apply after delivery.

9. Need Help?

For any questions about your return, exchange or refund, please reach out via our Contact Us page — we’re happy to help.